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The Citan is built on the Renault Kangoo platform — many Citans carry a Renault radio (Update List type) with a PRE-code, others a Mercedes Audio unit with a BE serial.
Renault-type unit: hold buttons 1 and 6 for the PRE-code (letter + 3 digits). Mercedes Audio unit: remove it and read the BE serial from the label.
Check which unit you have: Renault-style or Mercedes Audio
Renault type: hold 1 and 6 — note the PRE-code
Mercedes type: remove the unit and note the BE serial
Enter the PRE-code or serial when placing your order
Enter the received 4-digit code
On Renault-type units 1+5 sometimes works instead of 1+6
Citan W415 (2012-2021)
£9.99