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Last updated: 9 April 2025
This website is part of RadioCodeLookup.com — all payments are processed by RadioCodeLookup.com.
In these terms and conditions, the following definitions apply:
RadioCodeLookup.com, operated by a company registered in the Netherlands.
Reachable via the contact form on the website or the e-mail address as stated on the website.
3.1 These terms and conditions apply to every offer made by the Operator and to every distance contract concluded between the Operator and the customer.
3.2 Before the distance contract is concluded, the text of these terms and conditions will be made available to the customer electronically in a manner that allows the customer to store them easily on a durable medium. If this is not reasonably possible, it will be indicated before the contract is concluded where the terms and conditions can be consulted electronically.
3.3 Deviation from these terms is only possible if expressly agreed in writing. The applicability of any purchasing or other conditions of the customer is expressly rejected.
3.4 If one or more provisions of these terms and conditions are at any time wholly or partly void or voidable, this shall not affect the validity of the remaining provisions. In that event, the Operator and the customer shall consult with a view to agreeing replacement provisions, having regard to the purpose and purport of the original provision.
3.5 The fact that the Operator does not always require strict compliance with these conditions does not mean that the provisions of these conditions are not applicable, or that the Operator would in any way lose the right to require strict compliance in other cases.
4.1 The offer contains a complete and accurate description of the digital content offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. Obvious mistakes or errors in the offer shall not be binding on the Operator.
4.2 Every offer contains such information that it is clear to the customer what rights and obligations are attached to accepting the offer. This includes in particular: the price inclusive of taxes, the method of delivery and payment, and the applicable conditions for the right of withdrawal.
4.3 The contract is formed at the moment the customer has accepted the offer, provided the required details (including the serial number of the radio), completed payment, and the Operator has confirmed the order by e-mail.
4.4 The Operator reserves the right to refuse an order or to attach further conditions to its performance, if the details provided give reason to doubt the lawfulness of the intended use, or if the requested code relates to a radio model that the Operator does not support.
4.5 The customer is responsible for the accuracy and completeness of the information provided, including the serial number of the car radio. The Operator is not obliged to verify whether the details provided by the customer are correct, nor whether the customer is entitled to use the radio in question.
5.1 All prices are stated in euros and include any applicable value added tax (VAT), unless expressly stated otherwise.
5.2 The Operator reserves the right to change prices. Price changes do not apply to orders already placed and confirmed.
5.3 The price per service is clearly displayed before the customer places the order. There are no hidden charges or surcharges. Any transaction costs associated with the chosen payment method are borne by the customer and, where applicable, listed separately.
5.4 Obvious errors in the stated price, such as manifest inaccuracies, shall not be binding on the Operator.
6.1 Payment must be made in advance, before the Operator proceeds to deliver the digital content. The Operator offers the following payment methods: credit card (Visa, Mastercard, and American Express), Apple Pay, Google Pay, PayPal, and other payment methods made available via payment service provider Stripe.
6.2 The Operator does not process payment details itself. All payment transactions are handled by Stripe Payments Europe, Ltd., a certified payment service provider compliant with PCI DSS (Payment Card Industry Data Security Standard). The Operator does not have access to the customer's full payment card details.
6.3 By completing payment, the customer authorises the processing of the payment transaction. The customer warrants that they are authorised to use the payment method specified.
6.4 In the event of an unjustified or fraudulent chargeback, the Operator reserves the right to recover the claim through legal proceedings and to charge all associated costs, including collection and legal costs, to the customer. The Operator also reserves the right to report the matter to the relevant authorities.
6.5 If payment is not made or is reversed, the customer is in default by operation of law, and any extrajudicial collection costs incurred by the Operator are payable by the customer in accordance with applicable legislation.
7.1 Following successful payment and verification of the details provided by the customer, the Operator delivers the code digitally. Where possible, delivery takes place immediately. As the delivery of codes is not fully automated and depends on the specific radio brand and model, delivery may in some cases take longer. By placing an order, the customer agrees to a maximum delivery period of 24 hours from receipt of payment and all information required for delivery, and the Operator shall endeavour to deliver the code within 12 hours.
7.2 The code will be sent by e-mail to the e-mail address provided by the customer and/or displayed on the website immediately after the order is completed. The customer is responsible for the accuracy of the e-mail address provided.
7.3 The Operator shall not be liable for delay in or failure of delivery resulting from incorrect, incomplete, or illegible information provided by the customer, including an incorrect serial number.
7.4 If delivery proves impossible because the Operator is unable to generate the requested code on the basis of the information provided, and this is not attributable to an incorrect serial number provided by the customer, the customer will receive a full refund of the purchase amount. This is the sole remedy in the event of non-delivery not attributable to the customer.
7.5 Delivery of the code is solely for the purpose of unlocking the relevant car radio for lawful use. The customer is not permitted to reproduce, sell, distribute, or otherwise commercially exploit the code received.
7.6 Cancellation due to late delivery: if the 24-hour period referred to in Article 7.1 has elapsed without the Operator having delivered the code, the customer has the right to cancel the purchase and demand a full refund of the purchase amount. The customer communicates this via the contact form on the website or by e-mail.
7.7 Commencement of the waiting period: the 24-hour waiting period referred to in Article 7.6 only commences at the moment the Operator has received all information required for delivery and payment has been received in full. For certain brands or models, the Operator may request additional information from the customer, such as — without limitation — a photograph of the sticker on the radio, the full chassis number, or the Pre-Code. Each time the Operator requests or receives additional information from the customer, this constitutes a point of contact and the 24-hour waiting period restarts from the moment all requested information has been received.
8.1 Applicability: This article applies exclusively to contracts concluded with consumers. Business customers have no statutory right of withdrawal.
8.2 Legal basis: Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as well as EU Consumer Rights Directive 2011/83/EU, the right of withdrawal for the supply of digital content not supplied on a tangible medium is extinguished once performance has begun with the consumer's express prior consent and acknowledgement that the right of withdrawal is thereby lost.
8.3 Waiver of right of withdrawal: By completing the order, the consumer expressly confirms that:
8.4 Consequence: Once the Operator has provided the code to the consumer — regardless of whether the consumer has actually used the code — the digital content has been delivered and the right of withdrawal no longer exists. The consumer may not withdraw from the contract after delivery of the code.
8.5 Exception for non-delivery: If the Operator — for reasons not attributable to the customer — is unable to deliver the code, the consumer is entitled to a full refund in accordance with Article 7.4 of these terms. This right to a refund is distinct from the right of withdrawal.
9.1 The Operator warrants that the code delivered is correct and suitable for use with the car radio for which the customer provided the serial number, provided the information supplied by the customer is accurate and complete.
9.2 If the code delivered is demonstrably incorrect while the information provided by the customer was correct, the customer is entitled to a replacement code or — if this is not reasonably possible — to a refund of the purchase amount. This is the exclusive remedy in the event of incorrect delivery.
9.3 The warranty does not apply and the Operator is not obliged to perform if:
9.4 Any warranty claim must be made within 30 days of delivery of the code, supported by sufficient evidence of the alleged defect.
9.5 Money-back guarantee and customer cooperation: The Operator offers a money-back guarantee: if the code delivered demonstrably does not work, the customer will receive a full refund of the purchase amount. This guarantee applies only if the customer has given the Operator a reasonable opportunity to fulfil the agreement. For certain radio brands or models, additional steps by the customer may be required. To qualify for a refund, the customer must follow the instructions provided by the Operator by e-mail or via the website fully and correctly, and respond within a reasonable period to requests for additional information or actions. If the customer refuses or fails to cooperate, the right to a refund under this guarantee is forfeited. If the Operator, after reasonable effort and receipt of all requested cooperation, is unable to deliver a working code, the customer is entitled to a full refund of the purchase amount.
10.1 The Operator shall not be liable for any loss arising from the customer having provided incorrect, incomplete, or misleading information when placing the order, including an incorrect serial number.
10.2 The Operator expressly excludes liability for any damage — direct or indirect — to the vehicle, the car radio, other on-board equipment, or other property of the customer or third parties, arising from or in connection with the use or misuse of the code delivered. Entering a code into a car radio is entirely at the customer's own risk.
10.3 The Operator's total liability arising from or in connection with the contract is in all cases — except in cases of wilful misconduct or gross negligence — limited to the amount paid by the customer for the order in question.
10.4 The Operator shall in no event be liable for indirect loss, consequential loss, loss of revenue or profit, loss of data, missed savings, or loss due to business interruption.
10.5 The Operator shall not be liable for acts or omissions of third parties, including payment service providers, e-mail providers, or other service providers engaged in the performance of the contract.
10.6 The customer is personally responsible for verifying their ownership or right to use the car radio in question. The Operator bears no responsibility and accepts no liability for loss arising from the use of a code for a stolen radio or a radio over which the customer otherwise has no entitlement. Where misuse is suspected, the Operator is entitled to report the matter to the relevant authorities and to provide all relevant information.
10.7 The limitations of liability in this article do not apply insofar as the loss results from wilful misconduct or conscious recklessness on the part of the Operator or its senior management.
11.1 All intellectual property rights in respect of the website, the platform, the underlying software, databases, texts, images, logos, and other content are vested in the Operator or its licensors.
11.2 The customer receives only a limited, personal, non-exclusive, and non-transferable right to use the code delivered for unlocking the customer's own car radio for which the code was requested.
11.3 The customer is not permitted to (have others) copy, reverse engineer, decompile, or otherwise reproduce the website or the platform without the prior written consent of the Operator.
11.4 The Operator reserves the right to take legal action against any customer or third party who infringes the Operator's intellectual property rights.
12.1 The Operator processes the customer's personal data in accordance with applicable legislation, including the UK GDPR, EU GDPR, and the Data Protection Act 2018.
12.2 For further information about the processing of personal data, the rights of data subjects, and how the customer may exercise those rights, the Operator refers to the Privacy Policy, available on the website.
12.3 By entering into a contract, the customer consents to the processing of their personal data in accordance with the Privacy Policy.
13.1 Complaints about the performance of the contract must be submitted to the Operator fully and clearly described within a reasonable time after the customer has identified the defect. Complaints may be submitted via the contact form on the website or the e-mail address as stated on the website.
13.2 Complaints submitted to the Operator will be responded to within 14 calendar days of receipt. If a complaint requires a foreseeably longer processing time, the customer will receive an acknowledgement within 14 calendar days indicating the expected resolution timescale.
13.3 The Operator aims to resolve all complaints to the customer's satisfaction. If a complaint cannot be resolved by mutual agreement, the customer may invoke the dispute resolution procedure in Article 15 of these terms.
14.1 The Operator shall not be obliged to fulfil any obligation to the customer if it is prevented from doing so by a circumstance not attributable to fault and for which it is not accountable by law, legal act, or generally accepted standards.
14.2 Force majeure in these terms includes — in addition to what is understood by that term in law and case law — all external causes, whether foreseen or unforeseen, beyond the Operator's control but as a result of which the Operator is unable to fulfil its obligations, including at minimum: disruptions to telecommunications infrastructure, DDoS attacks, disruptions at payment service providers, (cyber) attacks on the Operator's systems, fire, flooding, epidemic or pandemic, and government measures.
14.3 During a force majeure situation, the Operator's obligations are suspended. If the force majeure situation continues for more than 30 days, both the Operator and the customer are entitled to terminate the contract without any compensation being due. Any amounts already paid by the customer will be refunded in that event.
15.1 All contracts between the Operator and the customer are governed exclusively by Dutch law, with the exclusion of the Vienna Convention on Contracts for the International Sale of Goods (CISG). This applies even if the customer is resident or established abroad.
15.2 Disputes arising from or in connection with the contract shall be submitted exclusively to the competent court in the district of Overijssel, the Netherlands, unless mandatory statutory provisions designate another court.
15.3 Without prejudice to the provisions of paragraph 2, the consumer has the right to submit a dispute to a competent dispute resolution body via the European Online Dispute Resolution platform, accessible at https://ec.europa.eu/consumers/odr. The Operator is not obliged to participate in alternative dispute resolution unless required by law.
15.4 By way of derogation from the statutory limitation periods, a limitation period of 12 months applies for business customers for all claims against the Operator arising from or in connection with the contract.
16.1 The Operator reserves the right to amend or supplement these terms and conditions at any time.
16.2 Amendments will be notified via the website and take effect 14 days after notification, unless a longer period is specified. Orders placed before the amendments take effect remain subject to the original terms.
16.3 If the customer does not accept an amendment, they have the right to terminate the contract with effect from the date on which the amended terms take effect.